The Retail Outsource Group

People Experience Coordinator

3 weeks ago
Job ID
# of Openings
Human Resources
Project Classifier




The Revenue Optimization Companies

Get to Know Us

Can you teach a novice how to get started on their new phone? Do you get excited when you share posts with friends about the latest tech? If you said yes, then T-ROC, a premier wireless sales organization known for its expertise in technology and proven partnerships with the biggest brands in the world, can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow and exciting new advancement opportunities. Listed on Inc 500|5000’s fastest growing companies in America and on SFBJ’s best places to work.


Our Culture:

At T-ROC, we believe having diverse personalities makes us stronger and we also know there are a set of essential values that make us the best in class. A T-ROC employee has a spark of entrepreneurship and seeks to amaze customers. We pride ourselves in our integrity and our openness to embrace change. While we expect success, we know that we can’t achieve it if we don’t have fun along the way.

Give us your best and we will give you ours.

Summary of Position:


The HR Assistant (People Experience Coordinator) is responsible for handling incoming calls and inquiries by employees of The Revenue Optimization Companies. Responds to basic and general questions relating to Human Resources matters using the Operations Ticket System and routes to appropriate individual in the People Experience Department as deemed necessary. The HR Assistant is also responsible for handling all onboarding and new hire tasks to ensure all receive a warm welcome and great new hire experience.


The perfect candidate will have related experience working in human resources or you are currently studying HR. Other responsibilities will cover a myriad of learning opportunities from employee relations, benefit administration, payroll tax accounts, administrative back up support, on-boarding and contributing to HR initiatives. You will also be involved in conducting exit interviews, providing basic information regarding health insurance plans, assisting with the planning and coordination of employee events and much more. Look us up at and on TROC Embedded on YouTube.


  • Must have a minimum of 2 years of customer service experience in a fast-paced, high volume environment.
  • Must have knowledge and understanding of U.S. employment laws is required.
  • Must have excellent verbal and written communication skills in the English language.
  • Must have great interpersonal and persuasion skills.
  • Customer service orientation is required with great follow up capabilities.
  • Ability to effectively manage conversations with employees at all levels within the organization.
  • Ability to respond to all HR related matters in a timely and accurate manner and prioritize according to urgencies or time sensitive issues.
  • Flexible, proactive and positive disposition to company’s changing needs.
  • Ability to work extra hours and weekends as needed.
  • Must have exceptional organization and time management skills.
  • Cognitive abilities are required in order to recognize when escalations or involvement of other team members are needed.
  • Use of various systems requires incumbent to be technologically savvy.
  • Ethical and integral to manage confidential and sensitive information.
  • Team player and disposition to work in a collaborative virtual environment. 
  • Proficiency with Microsoft Office applications – Word, Excel, and PowerPoint.
  • Must be able to work on National Holidays as deemed necessary by client’s needs.


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