The Retail Outsource Group

  • Regional Operations Manager

    Posted Date 4 months ago(4 months ago)
    Job ID
    # of Openings
  • Overview






    Ready to kick your career into high gear? T-ROC is the place to do it! We partner with some of the biggest names in technology and retail to rocket sales with our innovative thinking, breakthrough technologies, and the best people to run the front-line operations.


    Apple, Sprint, Comcast, Walmart, Cricket – these are just a few of the major players that count on T-ROC to move the needle. We need tech-savvy people, friendly and sales-smart individuals to join our team and help make it happen.




    The Retail Outsource is a member of The Revenue Optimization Companies (T-ROC), a family of four independent companies operating under one powerhouse umbrella. Leveraging our resources, we deliver competitive salaries, great full and part-time benefits programs, sales performance plans, and awesome extras.


    Your Future:


    At T-ROC, we appreciate the rare value of someone who can motivate people, move the needle, and make a bottom-line impact. If that’s you, we promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow with exciting new advancement opportunities.

    We’re not a company that’s satisfied with the status quo, that’s why we’re looking energized people ready to shake things up and make a real difference – for our customers and for their own futures.

    Give us your best and we will give you ours!


    Summary of Position:


    The Regional Operations Manager is responsible for the training and development of all sales and operations of the assigned region.  This position implements and executes training strategies, policies and procedures to attain or exceed corporate profitability targets, sales goals and quality of service objectives established in company and client’s strategic plans and budgets.




    • Drive retention through effective training & operations execution
    • Reports to Regional Directors, and partners with People Success Coaches, Market Managers, & Sales Enablement
    • Training strategy execution
      • Communication, Reporting, Effectiveness, Optimization
      • Training Certification compliance
      • “Top Performer” best practices learnings
      • “Bottom Performer” improvement planning (in collaboration with RD)
    • Responsible for training & onboarding Market Managers
      • Coordinate with People Success Coaches
      • Execute when not in “launch”
    • Operational Compliance & Effectiveness
      • Market Manager Visits (compliance, effectiveness, time management)
      • Dark Days (schedules, peak hours, ADP exceptions, overtime, anticipated overtime, attendance policy)
      • Retention (Comp visibility/tools, training effectiveness)
    • Report Effectiveness
      • Operator ID compliance
      • Actionable reports
    • Maintain a consistent and high quality corporate brand image throughout all stores via merchandising, promotional events, store cleanliness and appearance, and staff appearance.
    • Acts as liaison between field management, market, regional and local activities
    • Develops and maintains positive, professional, collaborative relationships with clients and retailers ensuring client satisfaction and program/team retention
    • Creates a culture of performance excellence that attracts and retains top talent


    Minimum Qualifications & Experience

    • Bachelor’s Degree in Business or related field and 10 + years’ experience in retail or big box retail operations.
    • Proven track record in Retail and/or Wireless or Consumer Electronic leadership roles achieving tactical goals.
    • Ability to create and sustain customer engaging cultures.
    • Strong negotiation, communication, and organizational skills.
    • Extensive travel within company network footprint required.
    • Excellent communication (verbal, written, presentation) skills required.
    • Evidence of forward-thinking, problem solving, multi-tasking, detail-oriented, analytical behaviors required.
    • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MapPoint, Access) proficiency required.
    • Evidence of success in use of systems/tools that track sales, expenses, incentives, profit, loss, etc.
    • Ability to travel to retail locations in divisions/markets weekly.



    Essential Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Must be able to sit for long periods of time.
    • Must be able to stand for long periods of time.


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